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SUPPORT TERMS


IMPORTANT VACATION NOTICE

Any thread assigned to Van during 06/25/15 & 07/13/12 will be answered ASAP after this date. Thank you very much for your patience and have a nice holydays.


VanKarWai´s official support site.

Before registering in our support system, please, make sure you follow these guidelines & terms:

#1 Verify your purchase code

#2 Opening a public ticket will help others to find useful information about frequently doubts or little tweaks

#3 Support only covers all those queries about issues related to the theme or about little guides to achieve basic modifications via CSS. We will try to help as better as possible, but notice that any feature that is not covered within the item´s description will be considered as a custom request.

#3 We check the forum regularly during business hours (9:00h-18:00h UTC+1). We will get back to you as soon as possible, usually within 24-48 hours.

#4 Please, make sure that your query was not asked before, check the FAQs to be sure

#5 Please, make sure that your query was not asked before.
Read the manual | Check the FAQs | Search into archive | Use the main search option (top/left side box)

#6 When opening a ticket try to provide as much information as possible. Your site URL, screenshots about your doubts and queries, access data to your site (open a private ticket for this)... this will save a lot of time to both sides.

#7 We try to do our best providing help. So please, be patience, we will back to you as soon as possible.

Queries during weekends will be answered next Monday.

Thank you very much for using our products.

-
Van

  Featured Articles

Lobo Knowledge Base

On your first run, please make sure that you: Have downloaded the Main Files from ThemeForest to get access to the manual and to the import filesMake sure that you ...

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  Public Ticket Activity

OPENIs it necessary to "declare" a font in Appearence's Customize(r) before using it? Last comment 11 hours ago from Alexandre Cobra in Lobo - Portfolio for Freelancers & Agencies   3 OPENText wrapping and module heights Last comment 2 days ago from Van Kar Wai in Lobo - Portfolio for Freelancers & Agencies   2 OPENPost number adjust Last comment 3 days ago from Van Kar Wai in Lobo - Portfolio for Freelancers & Agencies   6 OPENGalería no funciona Last comment 6 days ago from Van Kar Wai in Lobo - Portfolio for Freelancers & Agencies   6 CLOSEDCannot set hero image on blog page Last comment 1 week ago from Van Kar Wai in Lobo - Portfolio for Freelancers & Agencies   3 OPENtransparent small menu header Last comment 1 week ago from Van Kar Wai in Lobo - Portfolio for Freelancers & Agencies   15 OPENFacebook thumb when sharing Last comment 1 week ago from Ruben in Lobo - Portfolio for Freelancers & Agencies   5 CLOSEDBLOG doesn't show the posts Last comment 2 weeks ago from Gregoire in Lobo - Portfolio for Freelancers & Agencies   5 OPENMobile Optimization or Disabling of Mobile Version Last comment 2 weeks ago from Ruben in Lobo - Portfolio for Freelancers & Agencies   2 OPENSocial media icons/ links aren't showing Last comment 3 weeks ago from Ruben in Lobo - Portfolio for Freelancers & Agencies   5 OPENPortfolio - Visual Composer wont work Last comment 3 weeks ago from Van Kar Wai in Flamingo - Agency & Freelance Portfolio Theme   4 OPENPotifolio Last comment 3 weeks ago from Van Kar Wai in Flamingo - Agency & Freelance Portfolio Theme   2 OPENCan't use module page builder in Safari Last comment 3 weeks ago from Ruben in Lobo - Portfolio for Freelancers & Agencies   4 OPENPoster image for self hosted video Last comment 3 weeks ago from Ruben in Lobo - Portfolio for Freelancers & Agencies   12 OPENLight/Dark hero-titles Last comment 3 weeks ago from Ruben in Lobo - Portfolio for Freelancers & Agencies   6
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