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SUPPORT TERMS

VanKarWai´s official support site.

Before registering in our support system, please, make sure you follow these guidelines & terms:

#1 Verify your purchase code

#2 Opening a public ticket will help others to find useful information about frequently doubts or little tweaks

#3 Support only covers all those queries about issues related to the theme or about little guides to achieve basic modifications via CSS. We will try to help as better as possible, but notice that any feature that is not covered within the item´s description will be considered as a custom request.

#3 We check the forum regularly during business hours (9:00h-18:00h UTC+1). We will get back to you as soon as possible, usually within 24-48 hours.

#4 Please, make sure that your query was not asked before, check the FAQs to be sure

#5 Please, make sure that your query was not asked before.
Read the manual | Check the FAQs | Search into archive | Use the main search option (top/left side box)

#6 When opening a ticket try to provide as much information as possible. Your site URL, screenshots about your doubts and queries, access data to your site (open a private ticket for this)... this will save a lot of time to both sides.

#7 We try to do our best providing help. So please, be patience, we will back to you as soon as possible.

Queries during weekends will be answered next Monday.

Thank you very much for using our products.

-
Van

  Featured Articles

Lobo Knowledge Base

On your first run, please make sure that you: Have downloaded the Main Files from ThemeForest to get access to the manual and to the import filesMake sure that you ...

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  Public Ticket Activity

aithon background image position   Updated 2 hours ago   1   Lobo - Portfolio for Freelancers & Agencies Most recent comment from aithon:Hello. I'm working on a page using the Modular Page layout. I've added several modules, each with a background image. Since each module is assigned its own ID (e.g., module-130, module-131, etc.), ... Elias WP-Retina Support for Modules   Updated 2 days ago   1   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Elias :With the way this theme works I am wondering how to implement the use of a plugin like WP-Retina (http://apps.meow.fr/wp-retina-2x/) for images that are used in the module design system. So far I ... Lobo's FAQ Blog featured images   Updated 2 days ago   9   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Blair Davidson:Hi Ruben, I'm having an issue with the blog featured images not showing up on the blog list page. You can see this here:http://gosnowapp.com/blog/ I have updated to the latest version of the lobo ... Aleksander Sharpening during resizing   Updated 2 days ago   3   Flamingo - Agency & Freelance Portfolio Theme Most recent comment from Aleksander:No problem, I installed custom functions plugin and it works, but then it's necessary to set jpeg compression in theme to 100 to prevent compression artifacts. Your theme is really 5 star premium, ... Aleksander Resized thumbnails regeneration   Updated 2 days ago   3   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Aleksander:Ok, I get it, thank you. In the meantime I figured out that to prevent re-uploading it's easier to delete all resized files, they will be regenerated when page is loaded, as it's described in help ... sita arguello issues after changing to another theme   Updated 2 days ago   2   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Ruben:HiUnfortunately, our theme uses a custom made module builder for the content (you obviously know this), but the fact why i'm telling you this, is that all the created content is specifically tailored ... Aleksander Language switcher for qtranslate-x   Updated 2 days ago   2   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Ruben:HiUnfortunately there isn't any widget area there for you to use. You could only add is a menu item, if this is possible from the plugin settings.Regards, Ruben. Lobo's FAQ Hide logo & hero titles   Updated 3 days ago   20   Lobo - Portfolio for Freelancers & Agencies Most recent comment from trey:Thank you Adi! Martin Vincent Only first 12 images get loaded   Updated 6 days ago   10   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Ruben:You're welcome! youssif Oblique effect   Updated 1 week ago   5   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Ruben:I just gave you the code for that modification, please read my reply. Holger Slim Line under Sticky Header   Updated 1 week ago   4   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Ruben:You're welcome! Dana Portfolio   Updated 1 week ago   2   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Ruben:HiUnfortunately this is not possible.. You can only use the portfolio page which shows all the categories which you choose and have the option of infinite loading. Or the "latest projects" module, ... albert Install typekid   Updated 3 weeks ago   2   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Ruben:HiFor custom fonts you need to know a bit of CSS in order to do all the proper tweaking.. If you already added the font face and it is working, you might need to overwrite the font declarations ... Håkan Årblom Show picture in the blog   Updated 3 weeks ago   5   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Ruben:You're welcome! I'm glad that you like it! :) Adnan Hodzic Not all photos loading   Updated 3 weeks ago   10   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Ruben:HiIn your case this isn't the problem - when WP4.4 was released this bug was introduced, so we released an update afterwards. Please update your theme to the latest version and the portfolio will ...
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