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SUPPORT TERMS

VanKarWai´s official support site.

Before registering in our support system, please, make sure you follow these guidelines & terms:

#1 Verify your purchase code

#2 Opening a public ticket will help others to find useful information about frequently doubts or little tweaks

#3 Support only covers all those queries about issues related to the theme or about little guides to achieve basic modifications via CSS. We will try to help as better as possible, but notice that any feature that is not covered within the item´s description will be considered as a custom request.

#3 We check the forum regularly during business hours (9:00h-18:00h UTC+1). We will get back to you as soon as possible, usually within 24-48 hours.

#4 Please, make sure that your query was not asked before, check the FAQs to be sure

#5 Please, make sure that your query was not asked before.
Read the manual | Check the FAQs | Search into archive | Use the main search option (top/left side box)

#6 When opening a ticket try to provide as much information as possible. Your site URL, screenshots about your doubts and queries, access data to your site (open a private ticket for this)... this will save a lot of time to both sides.

#7 We try to do our best providing help. So please, be patience, we will back to you as soon as possible.

Queries during weekends will be answered next Monday.

Thank you very much for using our products.

-
Van

  Featured Articles

Lobo Knowledge Base

On your first run, please make sure that you: Have downloaded the Main Files from ThemeForest to get access to the manual and to the import filesMake sure that you ...

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  Public Ticket Activity

Chris Prohibit recording images   Updated 1 day ago   4   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Adi Colau: Ok. You are welcome! Have a great weekend! :) Regards, Adi.  Chris Problem margin ?   Updated 1 day ago   4   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Adi Colau: I'm glad the issue is fixed now! You are welcome! :) Regards, Adi. Chris Url   Updated 1 day ago   7   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Adi Colau: You are welcome!  Håkan Årblom Show picture in the blog   Updated 2 days ago   7   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Adi Colau: Hi Christian! Adi here.  I'm sorry about the link error. Please try this one: https://vankarwaisupport.ticksy.com/ticket/218559/  . Just in case it doesn't work again, here is the ticket ... Xvavier On mobile. Portfolio page items   Updated 3 days ago   4   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Adi Colau: Hi Xvavier! You are welcome! I see that you've changed the value to "opacity: 1" now and the text it's displayed completely.   Please let me know if you still need to tweak this.  Regards, ... aithon Blog   Updated 4 days ago   2   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Adi Colau: Hi! Please use this CSS snippet in the Theme Options > Custom CSS area to hide the 'Read Article' link on the blog page: .post-item .read-btn { display: none !important; } Regards, ... aithon Portfolio navigation text   Updated 5 days ago   4   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Ruben: You're welcome! Christian Edit Social Media Link   Updated 6 days ago   2   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Christian: Opp - I found how through the documentation and some playing around. What I didn't understand from the documentation is that you must include the http:// in the web address in replacement to ... Xvavier Text on portfolio page   Updated 1 week ago   1   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Xvavier: Ignore aithon Text module with auto height   Updated 1 week ago   5   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Ruben: You're welcome! Benjamin Titles in hero slider   Updated 1 week ago   4   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Ruben: Hi Sure, you just need to add the following code into Appearance > Theme Options > Custom CSS: .menu-logo { display: none; } Regards, Ruben. Ivan How change separator height?   Updated 2 weeks ago   2   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Ruben: Please send a link.. Ivan Hello! How i can change top and bottom height text block?   Updated 2 weeks ago   1   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Ivan: Hello! How i can change top and bottom height text block? And how a can create another  module height? 40 % where is i can change css or js in order to adjust the top and bottom margins ... Graham Page refresh position   Updated 2 weeks ago   2   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Adi Colau: Hi Graham! Thank you for using our theme! 1. Unfortunately it is not possible to implement this functionality. 2. First, please make sure that you have the preloader image uploaded in the ... Andrea Google Maps API   Updated 3 weeks ago   2   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Adi Colau: Hi Andrea! Thank you for using our theme! As per Google recent announcement, usage of the Google Maps APIs now requires a key. If you are using the Google Maps API on localhost or your domain ...
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