Okay

SUPPORT TERMS

VanKarWai´s official support site.

Before registering in our support system, please, make sure you follow these guidelines & terms:

#1 Verify your purchase code

#2 Opening a public ticket will help others to find useful information about frequently doubts or little tweaks

#3 Support only covers all those queries about issues related to the theme or about little guides to achieve basic modifications via CSS. We will try to help as better as possible, but notice that any feature that is not covered within the item´s description will be considered as a custom request.

#3 We check the forum regularly during business hours (9:00h-18:00h UTC+1). We will get back to you as soon as possible, usually within 24-48 hours.

#4 Please, make sure that your query was not asked before, check the FAQs to be sure

#5 Please, make sure that your query was not asked before.
Read the manual | Check the FAQs | Search into archive | Use the main search option (top/left side box)

#6 When opening a ticket try to provide as much information as possible. Your site URL, screenshots about your doubts and queries, access data to your site (open a private ticket for this)... this will save a lot of time to both sides.

#7 We try to do our best providing help. So please, be patience, we will back to you as soon as possible.

Queries during weekends will be answered next Monday.

Thank you very much for using our products.

-
Van

  Featured Articles

Lobo Knowledge Base

On your first run, please make sure that you: Have downloaded the Main Files from ThemeForest to get access to the manual and to the import filesMake sure that you ...

Read Article

  Public Ticket Activity

Lisa . iPad Pro & Other Mobile Screens / Hide Menu   Updated 7 hours ago   7   Flamingo - Agency & Freelance Portfolio Theme Most recent comment from Van Kar Wai:Hello Lisa,you can do something like this: body.error404 { background: #000 !important; }This should work to setup a black background in your 404 page.I hope it will be useful! : ) Clark Slider auto size   Updated 21 hours ago   1   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Clark:Is there any way to make the slider module (not homepage slider) auto size to the images inside the slider?  The single image module does this fine when set to height: auto, but the slider doesn't ... Clark Empty Footer   Updated 4 days ago   5   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Clark:I replaced everything that was in there with new content. Seems to be working now. Thanks for your help Van!- Clark Elizabeth Visual Composer update   Updated 1 week ago   2   Flamingo - Agency & Freelance Portfolio Theme Most recent comment from Van Kar Wai:Hi Elizabeth,you are running a very old theme version. I really encourage you to update the theme and the builder. You can download the last theme version from your 'downloads' area in ... Ricardo Gallery doesn't work   Updated 1 week ago   2   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Ruben:Hi RicardoThe issue is because we're using a smart background detection plugin in order to see if images are dark or white (and show the appropriate cursor / text color). Unfortunately, the plugin ... Lucía next pryect   Updated 2 weeks ago   6   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Adi Colau:Hi! Unfortunately there are only the 2 and 4 columns options for the Related Projects module. We're sorry for the inconvenient and thank you for your understanding! Regards, Adi. Lucía static text over main slider   Updated 2 weeks ago   3   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Lucía:ok, no problem.Thks!  Lauren Cannon Blog Feature Image Thumbnail Not Showing Up   Updated 2 weeks ago   2   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Lauren Cannon:Never mind, figured it out! Michael permalink/id   Updated 2 weeks ago   6   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Adi Colau:The unlimited portfolio option needs to remain disabled.Then you can try to refresh the permalinks from the Settings > Permalinks. Choose the Plain (default) structure and then after a few refreshes ... Buro86 Yoast SEO   Updated 3 weeks ago   2   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Adi Colau:Hi!Thank you for using our theme and also for the theme appreciation!Please see this ticket from our FAQ about the SEO issue: https://vankarwaisupport.ticksy.com/ticket/243295  .Regards, Adi. Rowan Safe to upgrade to WP 4.5?   Updated 3 weeks ago   3   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Adi Colau:Hi Rowan!As Bruno86 already answer (thanks for your reply) you can safely update your WordPress installation with no problems.Regards, Adi. Delaney Visual Composer   Updated 3 weeks ago   2   Flamingo - Agency & Freelance Portfolio Theme Most recent comment from Van Kar Wai:Hello Delaney,the last theme´s version is v1.49. Please, make sure that you are using this version in order to prevent any inconsistence with WP4.5.With this update is included the last VC version ... Antonio portfolio 404 error   Updated 3 weeks ago   2   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Adi Colau:Hi Antonio!Thank you for using our theme!Please go to Settings > Permalinks and choose the Plain (default) permalink structure. Then after a few refreshes you can go back and choose the recommended ... Jonathan Moving the created by Author to the bottom of the post   Updated April 11, 2016   4   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Ruben:Hi JonathanI am sorry, but this customization isn't possible for our theme. The blog is square as you can see in the online preview, you cannot make circles easily.About featured image appearing from ... aldo abrir unew page in the menu on the right? add images to these?a nueva página en el menú de la derecha? añadir imágenes a estos?   Updated April 7, 2016   2   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Adi Colau:Hi Aldo!Please see the answer on your other ticket.If you still have issues with the menu you can send us your admin login details to take a look at your settings and try to find the cause for ...
https://vankarwaisupport.ticksy.com/