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SUPPORT TERMS

VanKarWai´s official support site.

Before registering in our support system, please, make sure you follow these guidelines & terms:

-  Verify your purchase code

-  Opening a public ticket will help others to find useful information about frequently doubts or little tweaks

-  Support only covers all those queries about issues related to the theme or about little guides to achieve basic modifications via CSS. We will try to help as better as possible, but notice that any feature that is not covered within the item's description will be considered as a custom request.

-  We check the support area regularly during business hours (9:00h-18:00h UTC+1). We will get back to you as soon as possible, usually within 24-48 hours.

-  Please, make sure that your query was not asked before, check the FAQs to be sure

-  Please, make sure that your query was not asked before.
Read the manual | Check the FAQs | Search into archive | Use the main search option (top/right side box)

-  When opening a ticket try to provide as much information as possible. Your site URL, screenshots about your doubts and queries, access data to your site (open a private ticket for this)... this will save a lot of time to both sides.

-  We try to do our best providing help. So please, be patience, we will back to you as soon as possible.


Queries during weekends will be answered next Monday.


Customizations 



Hire your WordPress Expert Developer to get your customizations done. If you have some specific request, as you know, we cannot provide any kind of customization as part of our support scope, but we can recommend you to work with some of the best developers for WordPress out there. Some of them are WordPress core contributors even and they all are picked up by Codeable one by one after a hard selection process. Process that ensure that you will work with a really good developer delivering your needs with quality and extremely good timings.


Hosting

We know how important is your site performance. Speed is a killer feature, decreasing your page load time can drastically increase conversions and your visitor's experience in general. Since years, we have been working with different hosting providers having into account infrastructure reliability, speed, and support. Finally, we have found our perfect partner to provide us the whole package, including very good pricing. Because of this, we want that you have the opportunity to work with the bests. In case you are looking for a high-quality WordPress hosting with a very good quality/price balance, SiteGround will provide you with everything you need to boost your site into a new high level. By clicking the banner below, you can see the different options to host your new blazing fast website, don't let that a bad hosting ruins your online presence.

High Quality WordPress Hosting | Speed, security & support at the best price
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**This is good for us and good for you! Just start speeding up your site with the bests!


Notice: By signing up in our support area you show knowledge about your mail account will be part of an intern file from us collecting some personal data from you (username, mail & log time stamp). In no way, this information will be shared with third parties and only will be used for being in contact with you, keep you updated regarding to your ticket status, to meaningful news from us like important updates or new releases. You can revoke this permission by writing us to vankarwai.sprt(at)gmail.com at any time. 

Thank you so much for using our products.

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HeyThemers 
by VanKarWai ☞ Support Team