Due to health conditions, support assistance could take up to 3-4 days. Your patience and understanding will be much appreciated.

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SUPPORT TERMS

HeyThemers by VanKarWai official support site.

Before registering in our support system, please make sure you follow and understand these guidelines and terms:

  1. Verify your purchase code.
  2. Opening a public ticket will help others find useful information about frequent doubts or minor tweaks.
  3. Support covers queries about issues related to the theme or basic modifications via CSS. We will try to assist you as best as possible, but any feature not covered within the item's description will be considered a custom request.
  4. We check the support area regularly during business hours (9:00 AM to 6:00 PM UTC+1) and aim to respond within 24-48 hours.
  5. Double-check that your query has not been asked before, and consult the FAQs.
  6. Read the documentation, check the FAQs, search the archive, or use the main search option (top/right side box).
  7. When opening a ticket, provide as much information as possible, including your site URL, screenshots, and access data to your site (open a private ticket for this).
  8. We strive to provide the best assistance, so please be patient, and we will get back to you as soon as possible.


Queries submitted during weekends will be addressed on the following Monday.



Hosting

You may perceive this aspect as insignificant for your website, yet if you aim for optimal speed, quality hosting is essential. It serves as the initial stride toward a swift site, fostering increased traffic, bolstered SEO, and ultimately, heightened sales.

Here are several hosting companies we endorse:

  • Cloudways (our recommendation) → After a decade of collaborating with users worldwide and experimenting with various hosting providers, we've identified a company offering unparalleled value in terms of performance and pricing. Starting at just $10 (inclusive of a free SSL certificate), you'll receive a highly efficient service that elevates your website's speed, security, and overall support. This is the company we rely on for all our operational requirements. We're recommending it because of its exceptional value, and we want to extend this benefit to you as well. Start a hassle-free WordPress installation now and get 15% off for three months with the START15 discount code. You also have a 7-day free trial to test the service hassle-free.
  • Kinsta → A highly recommended and top-quality choice for your website, regarded as one of the premier options available in the market.
  • Flywheel → Completely specialized in hosting tailored for WordPress websites.
  • SiteGround → For many years, this has been one of the top choices, and it remains so today. Even the smaller plans work well for small projects.


Notice: By signing up for our support area, you acknowledge that we will collect some personal data from you, including your username, email, and log timestamps. This information will be kept confidential and will not be shared with third parties. It will only be used to stay in contact with you, provide updates on your ticket status, and inform you of important news such as updates or new releases. You can revoke this permission at any time by contacting us at vankarwai.sprt(at)gmail.com.

Thank you so much for using our products.

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HeyThemers 
by VanKarWai ☞ Support Team