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SUPPORT TERMS

VanKarWai´s official support site.

Before registering in our support system, please, make sure you follow these guidelines & terms:

#1 Verify your purchase code

#2 Opening a public ticket will help others to find useful information about frequently doubts or little tweaks

#3 Support only covers all those queries about issues related to the theme or about little guides to achieve basic modifications via CSS. We will try to help as better as possible, but notice that any feature that is not covered within the item´s description will be considered as a custom request.

#3 We check the forum regularly during business hours (9:00h-18:00h UTC+1). We will get back to you as soon as possible, usually within 24-48 hours.

#4 Please, make sure that your query was not asked before, check the FAQs to be sure

#5 Please, make sure that your query was not asked before.
Read the manual | Check the FAQs | Search into archive | Use the main search option (top/left side box)

#6 When opening a ticket try to provide as much information as possible. Your site URL, screenshots about your doubts and queries, access data to your site (open a private ticket for this)... this will save a lot of time to both sides.

#7 We try to do our best providing help. So please, be patience, we will back to you as soon as possible.

Queries during weekends will be answered next Monday.

Thank you very much for using our products.

-
Van

  Featured Articles

Lobo Knowledge Base

On your first run, please make sure that you: Have downloaded the Main Files from ThemeForest to get access to the manual and to the import filesMake sure that you ...

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  Public Ticket Activity

Max A Few Questions   Updated 2 days ago   5   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Adi Colau: Hi! Thanks for the access, Max! I see that the issue from #1 and #4 are now fixed as the portfolio homepage is working fine with the three column layout. Now for the menu items color issue and ... scott header   Updated 2 days ago   2   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Adi Colau: Please see this ticket from our FAQ about how to customize the header colors: https://vankarwaisupport.ticksy.com/ticket/273676 .  Regards, Adi. Sunny Bonnell Hide Comments   Updated 2 days ago   2   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Adi Colau: Hi Sunny! Please use this CSS snippet in Theme Options > Custom CSS to hide the comment functionality completely: #comments { display: none !important; } Regards, Adi. Madeline H1 Color + Size Change   Updated 5 days ago   2   Buro - Minimal Bootstrap & Typography Portfolio Template Most recent comment from Van Kar Wai: Hello Madeline! no worries, I´ll help you to handle this. First of all, you must have into account that the titles are using not a single 'px' size, why? Because in order to fit ... steve latest work   Updated 5 days ago   4   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Adi Colau: That's great, you are welcome! Thanks for the theme appreciation. Your site also looks awesome! Have a great weekend! :) Regards, Adi. Jeremy Otis Hover state for Image module   Updated 1 week ago   5   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Adi Colau: Hi Jeremy! I'm glad that you've managed to find a solution that works for you (I've tested the code I've send you before and it worked on my end). Regards, Adi. Akshat Shah 500 internal server error   Updated 2 weeks ago   2   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Adi Colau: Hi! Thank you for using our theme! Because this is a server related error please contact your server hosting provider and they should be able to help you with a fix. Regards, Adi. Kees de Graaff implement anchor   Updated 3 weeks ago   4   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Ruben: Hi Lobo doesn't handle single page scroll. It's not a theme designed wit this purpose in mind, to function as a single page website. Regards, Ruben. Roberto The page dont charge when i change the pictures   Updated 3 weeks ago   2   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Adi Colau: Hi Roberto! First, we are really sorry that you are experiencing this drawback. This is an error that was never been reported before. To troubleshoot this please disable all your extra plugins ... Mylo Module Builder and SEO errors   Updated 3 weeks ago   4   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Adi Colau: The modules are SEO friendly but the plugins don't "read" that it outputs the content in a different way.   We don't plan to change the theme modules as they are the way we've build the ... Pau ju modules disappear   Updated July 27, 2016   7   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Ruben: Hi Please open a new ticket with your WP login details, links, etc.. Regards, Ruben. Chris Prohibit recording images   Updated July 22, 2016   4   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Adi Colau: Ok. You are welcome! Have a great weekend! :) Regards, Adi.  Chris Problem margin ?   Updated July 22, 2016   4   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Adi Colau: I'm glad the issue is fixed now! You are welcome! :) Regards, Adi. Chris Url   Updated July 22, 2016   7   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Adi Colau: You are welcome!  Håkan Årblom Show picture in the blog   Updated July 21, 2016   7   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Adi Colau: Hi Christian! Adi here.  I'm sorry about the link error. Please try this one: https://vankarwaisupport.ticksy.com/ticket/218559/  . Just in case it doesn't work again, here is the ticket ...
https://vankarwaisupport.ticksy.com/