Temporarily, support tasks may take between 3 and 4 days instead of the usual 24/48 hours. In this regard, I greatly appreciate your patience and understanding.



HeyThemers by VanKarWai official support site.

Before registering in our support system, please make sure you follow and understand these guidelines and terms:

  1. Verify your purchase code.
  2. Opening a public ticket will help others find useful information about frequent doubts or minor tweaks.
  3. Support covers queries about issues related to the theme or basic modifications via CSS. We will try to assist you as best as possible, but any feature not covered within the item's description will be considered a custom request.
  4. We check the support area regularly during business hours (9:00 AM to 6:00 PM UTC+1) and aim to respond within 24-48 hours.
  5. Double-check that your query has not been asked before, and consult the FAQs.
  6. Read the documentation, check the FAQs, search the archive, or use the main search option (top/right side box).
  7. When opening a ticket, provide as much information as possible, including your site URL, screenshots, and access data to your site (open a private ticket for this).
  8. We strive to provide the best assistance, so please be patient, and we will get back to you as soon as possible.

Queries submitted during weekends will be addressed on the following Monday.


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  • Kinsta → A highly recommended and top-quality choice for your website, regarded as one of the premier options available in the market.
  • Flywheel → Completely specialized in hosting tailored for WordPress websites.
  • SiteGround → For many years, this has been one of the top choices, and it remains so today. Even the smaller plans work well for small projects.

Notice: By signing up for our support area, you acknowledge that we will collect some personal data from you, including your username, email, and log timestamps. This information will be kept confidential and will not be shared with third parties. It will only be used to stay in contact with you, provide updates on your ticket status, and inform you of important news such as updates or new releases. You can revoke this permission at any time by contacting us at vankarwai.sprt(at)gmail.com.

Thank you so much for using our products.


by VanKarWai ☞ Support Team