We´ll be having a break from Jul. 21th to Jul. 30th. All your queries will be enqueued and answered after this breaking time. We also hope that you will have a great Summer Time!

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SUPPORT TERMS

VanKarWai´s official support site.

Before registering in our support system, please, make sure you follow these guidelines & terms:

  Verify your purchase code

  Opening a public ticket will help others to find useful information about frequently doubts or little tweaks

  Support only covers all those queries about issues related to the theme or about little guides to achieve basic modifications via CSS. We will try to help as better as possible, but notice that any feature that is not covered within the item's description will be considered as a custom request.

  We check the support area regularly during business hours (9:00h-18:00h UTC+1). We will get back to you as soon as possible, usually within 24-48 hours.

  Please, make sure that your query was not asked before, check the FAQs to be sure

  Please, make sure that your query was not asked before.
Read the manual | Check the FAQs | Search into archive | Use the main search option (top/right side box)

  When opening a ticket try to provide as much information as possible. Your site URL, screenshots about your doubts and queries, access data to your site (open a private ticket for this)... this will save a lot of time to both sides.

  We try to do our best providing help. So please, be patience, we will back to you as soon as possible.


Queries during weekends will be answered next Monday.



Customizations

Notice that we are a very small team with limited resources. In case that you are looking for customizations in your site or particular modifications, we recommend you to use our partner´s services. They will help you to accomplish all your requirements. This is a third party business no related with us, but trusted professionals to work with. We really recommend them.

If you are interested on it, just click the 'Get A Quote' button to start working over your requirements.

Customize your WordPress theme to your needs
Customize your WordPress theme to your needs


Hosting

We know how important is your site performance. Speed is a killer, decreasing your page load time can drastically increase conversions and your visitors experience in general. Since years we have been working with different hosting providers having into account infrastructure reliability, speed and support. Finally we have found our perfect partner to provide us the whole package, including a very good pricing. Because of this, we want that you have the opportunity to work with the bests. In case that you are looking for a high quality WordPress hosting with a very good quality/price balance, SiteGround will provide you with everything you need to boost your site into a new high level. By clicking the banner below, you can see the different options to host you new amazing website, don´t let that a bad hosting ruins your online presence.

High Quality WordPress Hosting | Speed, security & support at the best price
*This banner contains an affiliate link to our hosting provider.
**This is good for us and good for you! Just start speeding up your site with the bests!


Thank you very much for using our products.


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HeyThemers 
by VanKarWai ☞ Support Team