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SUPPORT TERMS

VanKarWai´s official support site.

Before registering in our support system, please, make sure you follow these guidelines & terms:

#1 Verify your purchase code

#2 Opening a public ticket will help others to find useful information about frequently doubts or little tweaks

#3 Support only covers all those queries about issues related to the theme or about little guides to achieve basic modifications via CSS. We will try to help as better as possible, but notice that any feature that is not covered within the item´s description will be considered as a custom request.

#3 We check the forum regularly during business hours (9:00h-18:00h UTC+1). We will get back to you as soon as possible, usually within 24-48 hours.

#4 Please, make sure that your query was not asked before, check the FAQs to be sure

#5 Please, make sure that your query was not asked before.
Read the manual | Check the FAQs | Search into archive | Use the main search option (top/left side box)

#6 When opening a ticket try to provide as much information as possible. Your site URL, screenshots about your doubts and queries, access data to your site (open a private ticket for this)... this will save a lot of time to both sides.

#7 We try to do our best providing help. So please, be patience, we will back to you as soon as possible.

Queries during weekends will be answered next Monday.

Thank you very much for using our products.

-
Van

  Featured Articles

Lobo Knowledge Base

On your first run, please make sure that you: Have downloaded the Main Files from ThemeForest to get access to the manual and to the import filesMake sure that you ...

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  Public Ticket Activity

Caitlin Navigation does not work when window is small   Updated 6 hours ago   1   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Caitlin:Hi there,Loving this theme so far, so thanks for that!I'm noticing that at some browser widths, the navigation (on the big side menu) is not clickable, and does not have hover characteristics. I have ... Andrea Update Failed   Updated 12 hours ago   2   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Ruben:HiIf you have a failed update this might be caused by numerous reasons, unfortunately, these are not theme related. The updates are on Envato servers, so if something fails, it's not something that ... Orphee Portfolio Page   Updated 15 hours ago   2   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Ruben:Hi OrpheeFirst of all, thanks for purchasing our theme!Now, if you've never worked with WordPress or don't have too much experience, you need to arm yourself with lots of patience :)What you're ... Nicolas Page 404   Updated 16 hours ago   2   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Ruben:HiSure, it's definitely possible. Just paste the following piece of code inside Appearance > Theme Options > Custom CSS: .error404 .footer { display: none; }Regards, Ruben. Caitlin Change percentage options for modules   Updated 3 days ago   2   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Adi Colau:Hi Caitlin,This isn't possible without custom work. Unfortunately these types of customizations fall out of the scope of the support service. Thank you for your understanding! Regards, Adi. Stefan Third menu row (for sub sub pages) not working   Updated 4 days ago   2   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Ruben:HiUnfortunately our theme doesn't have such a feature - as you can see in the online preview only two levels are available in the menu. It's impossible to add the third without serious custom ... patogiacomino error uploads JPGs   Updated 5 days ago   2   Flamingo - Agency & Freelance Portfolio Theme Most recent comment from Van Kar Wai:¡Hola de nuevo, Pato!El theme no tiene ningún problema con el tipo de archivos, vamos, que no discrimina entre extensiones jpg y png, ambas son perfectamente válidas.Este tipo de problemas suele ... aldo look theme??   Updated 1 week ago   2   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Adi Colau:Hi Aldo!Please see my first answer that I've already send you here: https://vankarwaisupport.ticksy.com/ticket/725523 . Regards, Adi. James Earnshaw Image Not loading for portfolio item   Updated 1 week ago   5   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Adi Colau:I've logged in to your account and checked the theme settings and everything seems to be ok.The issue might be with the portfolio item itself so my first suggestion is to recreate the item from ... Markus Call-to-Acton Title Display   Updated 1 week ago   4   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Adi Colau:You are welcome!We're glad you've enjoyed our theme.  The site looks great!Regards, Adi. Markus Retina ogo size and font handling   Updated 2 weeks ago   4   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Adi Colau:Hi again!If the solution you've implemented is working then you could simply go with it. Unfortunately the retina logo cannot be suppressed.Please let us know if you have any other questions.Regards, ... Roy loading icon   Updated 2 weeks ago   1   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Roy:Can I change the loading icon which is by default the Lobo logo including a finger print background. see attached screenshotEDIT: found it, ticket can be closed. Alex Morris Matching module height in the module builder.   Updated 2 weeks ago   3   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Alex Morris:Thanks, I realised that my text module was set to 'Auto Wrap', changing it to 'Regular Wrap' fixed the problem. kyka perykovich Trouble uploading   Updated 2 weeks ago   2   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Ruben:HiWithout more info on the server and even some live login links, it is impossible to provide too much info.However, considering the fact that you have issues in the WordPress backend, this is ... Nicole Stuck on loading page   Updated 3 weeks ago   2   Lobo - Portfolio for Freelancers & Agencies Most recent comment from Nicole:All sorted I think...just stuck on something else now!
https://vankarwaisupport.ticksy.com/