VanKarWai´s official support site.
Before registering in our support system, please, make sure you follow these guidelines & terms:
- Verify your purchase code
- Opening a public ticket will help others to find useful information about frequently doubts or little tweaks
- Support only covers all those queries about issues related to the theme or about little guides to achieve basic modifications via CSS. We will try to help as better as possible, but notice that any feature that is not covered within the item's description will be considered as a custom request.
- We check the support area regularly during business hours (9:00h-18:00h UTC+1). We will get back to you as soon as possible, usually within 24-48 hours.
- Please, make sure that your query was not asked before, check the FAQs to be sure
- When opening a ticket try to provide as much information as possible. Your site URL, screenshots about your doubts and queries, access data to your site (open a private ticket for this)... this will save a lot of time to both sides.
- We try to do our best providing help. So please, be patience, we will back to you as soon as possible.
Queries during weekends will be answered next Monday.
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Notice: By signing up in our support area you show knowledge about your mail account will be part of an intern file from us collecting some personal data from you (username, mail & log time stamp). In no way, this information will be shared with third parties and only will be used for being in contact with you, keep you updated regarding to your ticket status, to meaningful news from us like important updates or new releases. You can revoke this permission by writing us to vankarwai.sprt(at)gmail.com at any time.
Thank you so much for using our products.
by VanKarWai ☞ Support Team